Simply English International FAQs
Submitting a Project
Confidentiality
Payment
Miscellaneous
Submitting a Project
How do I submit a project?
Very easily. Simply email your documents to us at info@simplyenglish.org.
What happens after I have submitted a project?
After you have submitted your project and made the required payment, we'll begin working on your assignment to make sure it is completed within the agreed time period.
Should you need to contact us for any reason, perhaps for a progress report or to send us additional files, you can call us between 09.00 and 18.00 UK time from Monday to Friday on +44 (0)800 8600 734 or you can send us an email at info@simplyenglish.org.
If we come across any grey areas in your work or need some extra information, we'll send you an email or call you to resolve the matter quickly.
Once your file is ready, we'll send it back to you by email.
If I submit my document for proofreading or editing, what will the final version look like?
Having identified necessary changes, we'll mark them in the document either through Microsoft Track Changes or coloured text. We'll also provide a clean copy with all Tracked Changes accepted and the colouring of amended text removed so that you don't have to do it yourself.
If we have any queries regarding your work, we'll liaise with you directly to resolve these or bring them to your attention by footnotes and comments attached to your text.
What if I want to talk to someone before I submit my document?
No problem. You can call us between 09.00 and 18.00 UK time from Monday to Friday on +44 (0)800 8600 734.
Alternatively, you can send us an email via the Enquiry page of our website or to info@simplyenglish.org. One of our representatives will contact you within 8 business hours.
Who retains the copyrights for the projects I submit?
You do. All our clients retain sole copyright, ownership and control over all materials submitted by them and any related materials subsequently created or developed by us for their use.
Confidentiality
What if my document is confidential?
All our customers are guaranteed total confidentiality. We promise not to disclose your personal information or private words to anyone without your express approval unless required to do so by law.
We have all signed a strict confidentiality and non-disclosure agreement to this effect which we'll happily share with you on request. If you have an alternative agreement you would prefer us to sign, we'll be happy to discuss this with you.
To request a copy of our confidentiality agreement, or to discuss us signing your confidentiality agreement, please contact us by email or telephone.
We can be reached by phone between 09.00 and 18.00 UK time from Monday to Friday on +44 (0)800 8600 734.
Alternatively, you can send us an email via the Enquiry page of our website or to info@simplyenglish.org and one of our representatives will call you within 8 business hours.
Payment
What payment methods do you accept?
We accept all major credit cards and payments through PayPal. We will also accept payment by direct bank transfer.
Once you have placed your order and selected your preferred method of payment, we'll approve your project request and direct you to the appropriate payment screen.
If you wish to pay by direct bank transfer, we'll provide you with our bank details to make the payment.
We'll begin working on your project as soon as we receive your money in our PayPal or bank account.
Why do I have to pay upfront?
We follow this payment procedure to make sure our relationship with you is fair and unhindered by financial difficulties.
Think of it as paying for your flight before you fly.
You pay for your investment upfront with our guarantee that we will not stop working on your assignment until you're completely satisfied with the result.
Having received your payment, we can immediately set about dedicating our time, thought, care, effort and skill into your project without being distracted by administrative concerns.
You don't need to worry about lengthy negotiations or unexpected charges at the end of the project. You'll know exactly what you're getting and exactly what it costs before you give us the go-ahead.
We don't have to worry about chasing late payments or writing off debts which means we can offer more attractive pricing to our valuable customers like you.
Up to 30 day credit terms may be available to large corporations and regular customers. For more information, please contact us by email via the Enquiry page of our website or to info@simplyenglish.org. One of our representatives will call you within 8 business hours.
Miscellaneous
What type of company are you?
We are a limited company. Our full registered name is Simply English International Ltd.
Where are you registered and what is your incorporation number?
Our registered address is 16 Weydon Hill Close, Farnham, Surrey, GU9 8PA, England.
Our incorporation number is 07898584.
What are your business hours?
Our website is open for enquiries 24 hours a day, 7 days a week.
Our official business hours are 09.00 to 18.00 UK time from Monday through to Friday.
We'll also work on weekends by special request although there will be a surcharge for this.
Where are you located?
We're based in the UK but our team comes from all over the world.
Does it matter where I am located if I want to use your services?
Not at all. We're an online company so we can reach customers in any country on the planet.
As long as you have access to the internet and are able to pay by direct bank transfer, credit or debit card or through a PayPal account then we can work together.
How experienced are the SEI team?
All of us have a minimum of 5 years' experience in our relevant field and many of us have more than 10.
All our proofreaders, editors, indexers and typesetters have also successfully completed an associated training course through an approved professional body.
Can I join your team?
In line with our quest for perfect communication, we aim to be the true embodiment of language ingenuity and expertise. That means that our team encompasses only those who are truly dedicated to this cause and able to demonstrate they are among the best in their field by satisfying our strict set of criteria.
If you think you've got what we're looking for then click on the Join Our Team link and apply now - we'd love to hear from you.